Maintenance & Support

Build. Maintain. Grow.

A high-performing eCommerce site isn’t a one-and-done job. It needs to be maintained, monitored, and continually improved. Our work doesn’t end when your store goes live – we stay with you to keep things sharp, secure, and scalable. Through ongoing eCommerce maintenance, we ensure your platform stays updated, your integrations keep running smoothly, and your conversion rates keep heading in the right direction. Need help? Let’s talk.

Talk to us about support

Support Designed Around You.

Every business has different demands. Some want a dedicated Adobe Commerce agency on standby. Others need Magento or Shopify support specialists to work alongside an in-house team. We offer support packages tailored to your priorities, whether that’s a fixed number of dev hours per month or fully managed assistance across updates, features, and performance.

Here’s what we help with every day:

Increase average
order value

We support you with strategies that encourage upsells and bundles to grow revenue per customer.

Boost brand loyalty & repeat purchases

From subscription modules to loyalty integrations, we help keep your customers coming back.

Guarantee data protection & PCI compliance

We stay on top of data security protocols to help you stay compliant and trustworthy.

Reduce abandoned basket rates

Our CRO support and checkout UX fixes help more customers follow through with purchases.

Stay up-to-date with security patches

We handle version updates and security patches across Magento 2, Adobe Commerce, Shopify & Hyvä.

Increase lifetime value & maximise ROI

Long-term support means more site uptime, fewer issues, and consistent improvements to performance.

Retainers That Feel Like an Extension of Your Team

You’re not just getting a dev agency – you’re getting a partner. Work with a dedicated account manager and a consistent team of specialists who get to know your business inside out. We start every retainer with a full audit and deliver a clear roadmap for improvement. Whether it’s development, replatforming, or a recovery project, we’re here for the long haul.

Let’s make life easier

Training That Gives You Real Control

You shouldn’t have to raise a ticket to swap a banner or update a product description. That’s why every build comes with CMS training as standard. We show you how to manage your content, make updates, and get the most from your platform, without needing to rely on developers for the basics.

Security That Keeps Your Store Safe

Over 43% of cyberattacks target small and mid-sized businesses. That number is only rising. One data breach can lead to serious fines and lasting reputational damage.

We make sure your eCommerce platform – whether it’s Magento 2, Adobe Commerce, Shopify, or Hyvä – is protected with the latest updates and hardened against threats. We help you stay compliant with PCI-DSS, GDPR, and keep your customers’ trust intact.

What our clients say

Without Actuate’s help and support, our original website wouldn’t have succeeded. Time was of the essence, and Actuate stepped in to deliver a swift turnaround. The new site has performed exceptionally well ever since. We continue to grow thanks to Actuate. ❤️ Thanks guys!”

Chantelle Telford
Robinsons of Bawtry

Working with Actuate is a pleasure — they are really trying to help, they listen and offer solutions to solve the problems. Thanks for all your help so far.

Rafael Bielinski
Buller Ltd

We have worked with Actuate for several years and have been constantly impressed by their work ethic, solid development skills and attention to detail. They continue to amaze us with their knowledge of Magento to meet our growing needs

Rob Dyer
Be My Bear

I worked with Actuate on the redevelopment of the Pickett London website. Their team is an excellent asset for any company or team, it was a pleasure to work with them – easy to communicate with, easy to reach and always willing to help.

Oliver Moser
Pickett

Actuate Digital has helped the us improve the site’s UX and increase our conversion rate. Their team leverages their expertise to provide sound opinions and advice to guide the project in the right direction. They also always offer on-hand support and communicate via email and meetings.

Daniel Wright
Reliant

I like working with Actuate because they care about what they do, they clarify the detail to get the job done right. They have worked incredibly hard with our complex needs and have been on hand for help and advice every step along the way…

Catherine Lund-Barker
Elcometer

Frequently Asked Questions.

Get in Touch

What does your Maintenance & Support service include?

Our ongoing support means your site stays secure, up-to-date, and performing, from platform updates and security patches to performance optimisation and CRO-led improvements that keep your conversion rate moving in the right direction.

Why is ongoing maintenance important for an eCommerce site?

eCommerce sites constantly change, plugins, integrations, payment gateways, and security landscapes evolve. Regular maintenance ensures uptime, prevents security vulnerabilities, and keeps the shopping experience smooth and secure for your customers.

How do your support packages work?

We tailor support to your business needs, whether you want a fixed number of developer hours per month, a fully managed retainer across updates and new features, or specialists working alongside your in-house team.

Can you help with security and compliance?

Yes, we handle regular security patches, platform and extension updates, and help ensure your store remains compliant with key standards like PCI-DSS and GDPR.

Will you improve my site’s performance as part of support?

Absolutely. Our maintenance focuses on performance optimisation, reducing friction, improving load speeds, and addressing user experience issues that can impact conversions.

Do you offer support for specific platforms?

Yes, we support major eCommerce platforms, including Magento 2, Adobe Commerce, Shopify, and Hyvä, with specialists experienced in each environment.

How quickly can you resolve urgent issues?

Our support retainer gives you priority access to developers and specialists, ensuring that critical issues affecting uptime, security, or revenue can be addressed quickly.

Is CMS training included in the maintenance service?

Yes, we believe in empowering you. Every build includes CMS training so you can confidently make content updates, product changes, and manage everyday tasks without constantly raising support tickets.

Real Growth
Conversation.

Real growth starts with a real conversation. Get in touch with us now, and we can help unlock your next nice problem.

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