eCommerce Support & Retainers | Magento & Shopify

Build. Maintain. Grow.

A high-performing site isn’t a one-and-done job. Our work doesn’t end when the store goes live.

We keep the platform patched, the integrations running and the conversion rate moving in the right direction.

Talk to us about support

Support Designed Around You. Every business has different demands. Some want a dedicated Adobe Commerce agency on standby. Others need Magento or Shopify support specialists to work alongside an in-house team. We offer support packages tailored to your priorities, whether that’s a fixed number of dev hours per month or fully managed assistance across updates, features, and performance. What we help with every day:

Increase average order value

We support you with strategies that encourage upsells and bundles to grow revenue per customer.

Boost brand loyalty & repeat purchases

From subscription modules to loyalty integrations, we help keep your customers coming back.

Guarantee data protection & PCI compliance

We stay on top of data security protocols to help you stay compliant and trustworthy.

Reduce abandoned basket rates

Our CRO support and checkout UX fixes help more customers follow through with purchases.

Stay up-to-date with security patches

We handle version updates and security patches across Magento 2, Adobe Commerce, Shopify & Hyvä.

Increase lifetime value & maximise ROI

Long-term support means more site uptime, fewer issues, and consistent improvements to performance.

Retainers That Feel Like an Extension of Your Team

You get a dedicated account manager and a consistent team who learn how your business works. We start every retainer with a full audit and a roadmap for what to fix first.

Development, replatforming, recovery work: it’s the same team either way.

Let’s make life easier

Training That Gives You Real Control

You shouldn’t have to raise a ticket to swap a banner or update a product description. Every build comes with CMS training as standard, so your team can handle the basics without a developer.

Security That Keeps Your Store Safe

Over 43% of cyberattacks target small and mid-sized businesses. One breach can mean serious fines and reputational damage that lasts a lot longer.

We keep your platform patched and hardened, whether that’s Magento 2, Adobe Commerce, Shopify or Hyvä, and keep you compliant with PCI-DSS and GDPR.

What working with us looks like

Retainers with Actuate are a structured programme built around your site’s actual performance, rather than a bag of hours to spend down.

Every fortnight we check in on progress and anything that’s shifted. Every three months we run a full CRO audit and build an action plan for the next quarter. We work that plan one priority at a time, so we can measure what’s working before moving on.

You always know what we’re doing and why. And the improvements stack up in a way you can see in your numbers.

Delve into our process

AutoID

When AutoID came to us, their organic traffic had collapsed, their site was slow, and conversion rates were in steady decline. On the first call, we identified that all metadata across the site had been stripped out, making every product and collection page invisible to search engines.

We fixed that immediately, then carried out a full NNP audit. What followed was a systematic programme of work – app stack audit, navigation rebuild, product page improvements, membership programme redesign – delivered through a structured retainer.

Today, Actuate operates as an embedded extension of the AutoID team. Fortnightly calls, quarterly CRO audits, and a clear action plan each quarter. The numbers reflect it: conversion rate up 9.92%, average order value up 6%, page load speed down 38%.

+ 9.92% Conversion Rate

+ 6% AOV Increase

38% Faster Load

View Case Study

I like working with Actuate because they care about what they do, they clarify the detail to get the job done right.

Catherine Lund-Barker Elcometer

What our clients say

"What impressed us most was how quickly Actuate identified the root cause. Within the first call they'd spotted the metadata issue that had been tanking our traffic. Everything that followed has been just as sharp."

Mitch Tamcken AutoID

I like working with Actuate because they care about what they do, they clarify the detail to get the job done right. They have worked incredibly hard with our complex needs and have been on hand for help and advice every step along the way...

Catherine Lund-Barker Elcometer

Without Actuate's help and support, our original website wouldn’t have succeeded. Time was of the essence, and Actuate stepped in to deliver a swift turnaround. The new site has performed exceptionally well ever since. We continue to grow thanks to Actuate. ❤️ Thanks guys!”

Chantelle Telford Robinsons of Bawtry

Their team leverages their expertise to provide sound opinions and advice to guide the project in the right direction.

Daniel Wright Reliant

I worked with Actuate on the redevelopment of the Pickett London website. Their team is an excellent asset for any company or team, it was a pleasure to work with them - easy to communicate with, easy to reach and always willing to help.

Oliver Moser Pickett

Working with Actuate is a pleasure — they are really trying to help, they listen and offer solutions to solve the problems. Thanks for all your help so far.

Rafael Bielinski Buller Ltd

We've worked with Actuate for several years and the results have been consistent. Conversion rate up 113%, AOV up, bounce rate down. They know our business inside out, and it shows.

Rob Dyer Be My Bear

Frequently Asked Questions.

Yes, we handle regular security patches, platform and extension updates, and help ensure your store remains compliant with key standards like PCI-DSS and GDPR.

Yes, we support major eCommerce platforms, including Magento 2, Adobe Commerce, Shopify, and Hyvä, with specialists experienced in each environment.

We tailor support to your business needs, whether you want a fixed number of developer hours per month, a fully managed retainer across updates and new features, or specialists working alongside your in-house team.

Our support retainer gives you priority access to developers and specialists, ensuring that critical issues affecting uptime, security, or revenue can be addressed quickly.

Yes, we believe in empowering you. Every build includes CMS training so you can confidently make content updates, product changes, and manage everyday tasks without constantly raising support tickets.

Our ongoing support means your site stays secure, up-to-date, and performing, from platform updates and security patches to performance optimisation and CRO-led improvements that keep your conversion rate moving in the right direction.

eCommerce sites constantly change, plugins, integrations, payment gateways, and security landscapes evolve. Regular maintenance ensures uptime, prevents security vulnerabilities, and keeps the shopping experience smooth and secure for your customers.

Absolutely. Our maintenance focuses on performance optimisation, reducing friction, improving load speeds, and addressing user experience issues that can impact conversions.