A high-performing eCommerce site isn’t a one-and-done job. It needs to be maintained, monitored, and continually improved. Our work doesn’t end when your store goes live – we stay with you to keep things sharp, secure, and scalable. Through ongoing eCommerce maintenance, we ensure your platform stays updated, your integrations keep running smoothly, and your conversion rates keep heading in the right direction. Need help? Let’s talk.
Maintenance & Support
Build. Maintain. Grow.
Support Designed Around You.
Every business has different demands. Some want a dedicated Adobe Commerce agency on standby. Others need Magento or Shopify support specialists to work alongside an in-house team. We offer support packages tailored to your priorities, whether that’s a fixed number of dev hours per month or fully managed assistance across updates, features, and performance.
Here’s what we help with every day:
Retainers That Feel Like an Extension of Your Team
You’re not just getting a dev agency – you’re getting a partner. Work with a dedicated account manager and a consistent team of specialists who get to know your business inside out. We start every retainer with a full audit and deliver a clear roadmap for improvement. Whether it’s development, replatforming, or a recovery project, we’re here for the long haul.
Training That Gives You Real Control
You shouldn’t have to raise a ticket to swap a banner or update a product description. That’s why every build comes with CMS training as standard. We show you how to manage your content, make updates, and get the most from your platform, without needing to rely on developers for the basics.
Security That Keeps Your Store Safe
Over 43% of cyberattacks target small and mid-sized businesses. That number is only rising. One data breach can lead to serious fines and lasting reputational damage.
We make sure your eCommerce platform – whether it’s Magento 2, Adobe Commerce, Shopify, or Hyvä – is protected with the latest updates and hardened against threats. We help you stay compliant with PCI-DSS, GDPR, and keep your customers’ trust intact.
Daniel WrightTheir team leverages their expertise to provide sound opinions and advice to guide the project in the right direction.
Reliant
What our clients say
Frequently Asked Questions.
How do I choose between Magento and Adobe Commerce?
One of the most important parts of your eCommerce strategy is your choice of digital platform, ensuring this fits with the needs of your growing business. That’s exactly why we take a holistic view of your entire business, assessing your overall aims, sales goals and growth ambitions.
So, what is the difference between Magento and Adobe Commerce?
Magento is a great choice for start-ups and SMEs, offering customisable open-source eCommerce applications, which can be added at any point, it is free to use and therefore provides maximum functionality for no annual fee; once built, the only costs to cover are your domain and hosting.
Adobe Commerce and Adobe Commerce Cloud are commercial platforms with additional features and support options. It’s perfect for national or international businesses with multiple branches or franchises as it can create sub-accounts with different pricing, offers and even products using the tiered account structures, making regional management hassle-free, and far less time-consuming.
Adobe Commerce is usually a better choice for medium-large organisations as both are licenced software and have an annual fee; however, this can depend on your specific circumstances and your projected turnover growth. Our eCommerce experts are always happy to advise; simply hop on a call.
What is the average lifespan of a website?
Ultimately, this depends on your site’s ability to grow with your successful, expanding business. A flexible site with customisable features will offer maximum scalability – growing as you grow. This prevents you from frequently rebuilding your site. In fact, we only build sites that we guarantee will meet your needs for the next 3 – 4 years, minimum.
Is page speed important for SEO?
In short, very.
Okay, we’ll expand on that. Google’s Core Web Vitals Search Algorithm rewards websites that optimise their site speed and performance to better user experience for their customers. So, the faster your site, the stronger your SEO, contributing to your overall position on the search engine results pages, or SERP.
But how fast does a website need to load? The ideal page load speed is 1-2 seconds. But it is worth keeping in mind that delays are costly. According to research by SEO consultancy, Hobo, 53% of mobile site visits are abandoned if pages take longer than 3 seconds to load. A 2-second delay in load time resulted in abandonment rates of up to 87%.
The faster your performance the better. As a certified Hyvä theme partner, we are able to turbocharge your site, delivering lightning speeds, and the very best shopping experience for your customers – which, by extension, maximises your sales.
What payment methods are accepted by Magento and Adobe Commerce?
Both platforms support a wide variety of payment gateways offering wide consumer choices including PayPal, Braintree, WorldPay and Authorize, along with Apple Pay, Google Pay and Amazon Pay. Magento 2 also includes credit options, such as Klarna and Clearpay.
What is the best security for eCommerce websites?
As you’d expect from Adobe, both Magento 2 and Adobe Commerce have a whole host of cybersecurity features to protect both you as a business and the Personal Identifiable Information (PII) of your customers.
Secure Payment methods, as above, mean that you’ll remain compliant with the PCI Standard, whilst frequent updates for Magento 2 and Adobe Commerce ensure that all known vulnerabilities are immediately remedied by Adobe. We highly recommend that all Magento customers migrate to Magento 2, mitigating any cybersecurity risk, keeping your customer data safe, and your business legally compliant.
Can eCommerce be used to sell digital goods or professional services?
Magento 2 and Adobe Commerce both support the sale of digital downloads and services as well as the physical products that you might traditionally associate with eCommerce.
Whether you are selling Business-to-Business, (B2B), Business-to-Consumer, (B2C), or Direct-to-Consumer, (D2C), we can advise on the best platform for your business.
Can I arrange a face-to-face meeting to discuss my website’s development?
Well of course, we love nothing more than meeting new, like-minded people, and as great as video calls are, there is nothing better than getting our heads together around a table.
We offer a free consultation with absolutely no obligation.
Our Magento and Adobe Commerce agency in Manchester is located centrally, right by Piccadilly train station. Let us know when’s good for you, and we’ll pop the kettle on.
Can’t meet us in person? That’s not a problem, just drop us a line and we’ll hop on a video call.